Shipping policy
Thank you for shopping with ERIN ASHLEY HUNT. Specializing in a full range of consumer electronic products and supporting accessories, our brand adheres to rigorous order processing and international shipping standards. We strive to ensure every electronic item is properly inspected, professionally packaged, and delivered to customers safely and punctually under standard logistics arrangements.
1. Order Processing Time
Upon receiving your official order confirmation, our team will complete product inspection, functional testing and dedicated packaging within 1-3 business days, excluding weekends and public holidays. During peak sales seasons or promotional events, increased order volumes may lead to extended processing cycles. We will notify all customers promptly via email if notable shipping delays occur.
2. Shipping Fees and Delivery Schedule
Logistics fees for your consumer electronic orders will be automatically calculated and clearly presented on the checkout page before payment confirmation, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery timeframes are estimated for reference only. Actual parcel arrival may be affected by courier service delays, customs clearance audits, adverse weather conditions, cross-border logistical limitations and holiday schedule adjustments.
3. Shipment Confirmation and Real-Time Tracking
Once your consumer electronic goods are dispatched from our warehouse, you will receive a shipment confirmation email containing valid tracking codes and parcel monitoring links.
Tracking information and logistics status updates will generally be activated and accessible for online checking within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Shipping Address Accuracy Statement
Customers are required to verify and confirm the accuracy and completeness of recipient information during checkout to avoid delivery failures and abnormal logistics issues.
ERIN ASHLEY HUNT shall not undertake any responsibility for misdelivery, failed delivery or returned parcels caused by incorrect or incomplete addresses provided by customers. Any parcels returned due to address errors will be subject to additional reshipping fees borne by the buyer.
5. Lost and Damaged Parcel Handling Standards
If your parcel is confirmed lost during cross-border transportation, please submit a consultation request to our customer service team within 7 days of your expected delivery date to launch a logistics investigation.
If your electronic products arrive with functional faults, structural damage or broken packaging upon receipt, please contact our support team within 48 hours after delivery. Clear photos of damaged items and original packaging must be provided for verification, and our team will resolve the issue in the most efficient manner.
6. Product Usage Guidelines and Customs Provisions
Each consumer electronic product is attached with official usage and operation instructions. Customers should follow standard specifications for daily use and maintenance. ERIN ASHLEY HUNT is not liable for product damage or functional failure caused by improper operation, unauthorized disassembly or human misuse.
International shipments of electronic products may incur destination-country import duties, customs taxes and inspection fees. All related charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.
7. Contact Information
If you have any questions or doubts regarding this Shipping Policy and your order logistics progress, please feel free to contact our official support team through the details below:
Trade Name: ERIN ASHLEY HUNT
Phone number: +1 804-219-4833
Email: support@dcmluggage.shop
Physical address: 2825 TILLETT RD SW ROANOKE,VA 24015-4035